Refund policy
Returns Policy
Every abit.of piece is made to support your everyday movement. If you’re not 100% happy with your order, please get in touch. We’re always happy to help.
If your item arrives faulty, damaged, or incorrect, please contact us so we can help resolve it with a replacement or refund.
If Something Isn’t Quite Right
We put a lot of care into every abit.of piece, and we hope it feels just right when it arrives. If it isn’t quite what you had in mind, you can request a return within 30 days of delivery.
For these returns, we offer store credit once the item has been received and checked.
Return Requirements
For a return to be processed, items need to be unused, clean, in original condition, and returned with original packaging where possible.
Items returned in used, marked, damaged, or unsuitable condition may not be accepted.
If this happens, we’ll contact you to arrange the next step. Return postage may be at the customer’s cost.
Before placing your order, we recommend taking a moment to review the product descriptions, dimensions, materials, colours, and care details.
Non-Returnable Items
We cannot accept change-of-mind returns on:
- Socks, for hygiene reasons
- Gift cards
Sale, clearance, and final sale items are covered separately in our Sale Terms.
If your item arrives faulty, damaged, or incorrect, please contact us so we can help resolve it with a replacement or refund.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as you can so we can review the issue and resolve it with a replacement or refund promptly.
To help us process this quickly and smoothly, please include your order number and clear photos showing the issue.
For confirmed faulty, damaged, or incorrect items, we’ll cover return postage if we need the item sent back to us.
Issues caused by normal wear and tear, misuse, improper care, accidental damage, or general use are not considered faults.
How to Start a Return
To request a return, please contact us with your order number and the item you’d like to return. We’ll review your request and let you know the next steps.
If your item is faulty, damaged, or incorrect, please also include clear photos of the issue so we can review it quickly and make the process smoother for you.
Please wait for our confirmation before returning the item, so we can make sure everything is processed smoothly.
For returns where an item simply isn’t right for you, the cost of return postage is covered by the customer.
We recommend using tracked postage so your return can be safely followed. Please keep your tracking details, as we are unable to take responsibility for returns that are lost or damaged in transit.
Store Credit
Once your return has been received and checked, approved returns for items that simply aren’t right for you will be issued as store credit.
Store credit will be issued for the amount paid for the returned item, excluding any original shipping fees paid.
If your order was placed with a discount code, promotion, or bundle offer, your store credit will reflect the final amount paid at checkout.
Store credit cannot be exchanged for cash and is non-transferable.
If Your Return Is Not Accepted
If a returned item does not meet our return requirements, we’ll contact you to arrange the next step.
You may choose to have the item returned to you at your cost.
If we do not receive a response within 10 business days, we may close the return request. You are always welcome to reach out to us if you need any assistance.
Contact Us
If you have any questions about your return, please contact us at support@abitof.com.au.
Including your order number will help us assist you more quickly.
We’ll always do our best to help.
Last updated: 20 May 2026