Shipping policy
Shipping
*Complimentary shipping applies to Australian orders over $89 (AUD) (after discounts). Exclusions may apply.
Dispatch & processing
In-stock items are held and dispatched from Australia.
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Orders typically dispatch within 1–2 business days (excluding weekends and public holidays).
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During peak periods (launches, promotions, holidays), dispatch may take up to 3–5 business days.
Tracking is provided where available.
Shipping rates
Shipping rates are shown at checkout and vary by destination and order size/weight.
Australia
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Free standard shipping (AU) for orders $89+ (AUD)*.
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Standard and express options may be available at checkout.
International
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Worldwide shipping is available. Rates and delivery estimates are shown at checkout.
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Delivery estimates
Delivery timeframes are estimates and may vary due to carrier networks, remote areas, peak congestion, weather, and customs processing.
Address accuracy
Please check your delivery address carefully at checkout. If a parcel is returned to us due to an incorrect or incomplete address, re-shipping may be required at the customer’s cost.
Duties & taxes (international)
International orders may be subject to duties/taxes charged by local authorities. These are the customer’s responsibility unless stated otherwise at checkout.
Delays & delivery issues
If tracking shows “delivered” but you can’t locate your parcel, please check safe-drop areas and contact the carrier first. If needed, email us and we’ll support the investigation.